How do I cancel or get a refund in case of cancellation?

When you make a reservation through our website, we secure a down-payment of the total reservation value.

This down-payment is actually being charged, only after the host (landlord) has confirmed the reservation and accepted the booking. 

As long as the host has not confirmed your reservation/booking, you are free to cancel the reservation through the cancellation link that can be found on the booking screen. However, once a reservation is confirmed, the down-payment cannot be refunded and you are bound to the cancellation terms  that the owner has specified (and are presented to you throughout the booking process).

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